|
 Welcome
to the Frequently Asked Questions page. Below, we have tried to
answer the most common questions visitors to our Web site may have.
If you find that your question is not answered on this page, please
contact us by filling out our online form
on the Contact Us page or by calling us during regular business
hours at 630-924-7771.
Please select a question below to view response:
 Do
You Use Cookies?
Is
Your Site Secure?
What
Is Your Shipping Policy and How Are Your Rates Calculated?
What
Is Your Return Policy?
Do You Use Cookies?
Yes, Lingraph.com uses cookies, which have been used controversially
by some web sites to obtain marketing information without the visitor’s
knowledge. However Lingraph.com only uses cookies so that a customer’s
shopping cart can be remembered during visits. No other information
is used in the cookie for any purpose. Customers can verify this
with any of the popular “cookie administration” programs currently
available on the market. Under no circumstances can a cookie load
or execute a virus on your system, nor can it read and send files
or data through the Internet. Cookies are used extensively by other
very popular and large Web stores. By using cookies, customers can
be better served.
[ Top of Page
]
Is Your Site Secure?
This site has security measures in place to protect the loss, misuse,
and alteration of the information under our control. Measures include
but are not limited to SSL, data encryption, firewalls, et al.
[ Top of Page
]
What Is Your Shipping Policy and How Are
Your Rates Calculated?
Shipping rates are assessed based on UPS shipping formulas which
take into account the weight of the product and the distance between
the origination point and the shipping destination. You can verify
our prices on their Web site located at www.ups.com.
Our shopping cart calculates the freight automatically for you after
you have provided your shipping information, but before you enter
your payment information and complete the order.
All in-stock orders are processed within 24 business hours and
should arrive within 7-10 business days. All packages are shipped
FedEx or UPS (at our discretion). Additional handling charges may
be imposed on some larger shipments which must be shipped via a
truck line or our own trucks, or on items that must be shipped via
the US Mail to PO Boxes. Items ordered together will not necessarily
be shipped together. If an item is temporarily out of stock, we
will notify you of an anticipated delivery date.
[ Top of Page
]
What Is Your Return Policy?
Returns are only accepted on defective or damaged merchandise,
or if the box has been unopened. If your item has been damaged in
shipping, is defective, or the wrong merchandise has been shipped
to you in error, you must notify Customer Service within 7 business
days in order to receive a refund or exchange. Returns after 15
days, if approved, are eligible for a merchandise credit only. Shipping
on returns and exchanges is not the responsibility of Lingraph.
Furthermore, in the case of returns, the initial shipping cost charged
on the order will not be refunded.
[ Top of Page
]
For further information on how Lingraph Services Co.
can assist you, please contact us by filling out our online
form on the Contact Us page and letting us know your needs.
A Customer Services Representative will be happy to assist you.
|
